An exciting opportunity has become available for a talented Technical Account Manager to work on key released products, which utilize our high-speed printheads via Memjet controller chips and software.

Responsibilities:

  • Assist the business development teams in early original equipment manufacturers (OEMs) engagement phases for evaluation, technology transfer, and project planning.
  • Own planning, task management, and action item tracking of support for OEM product development cycle from beginning to release.
  • Train OEM engineers on Memjet’s unique waterfall technology and integration process of the Memjet components.
  • Assist OEM engineering teams in developing digital inkjet print engines and integration of that to their value add-on features for unique printing systems.
  • Provide Technical Support to OEMs:
    • Determine root cause and fix for escalations from OEM Engineering team
    • Collaborate, as needed, with engineering teams located in Dublin, San Diego, and Sydney
  • Interface between the OEM and Memjet’s design teams to provide in-depth support when needed.
  • Prioritize and Manage Memjet engineering support for OEM.
  • Frequent international travel is required.

We are seeking a talented and dedicated engineer who:

  • Is excited by technical problems
  • Provides excellent customer service
  • Work well within a team
  • Can manage time effectively
  • Is flexible and adaptable

You must:

  • be able to work effectively with a team spread across three locations (Dublin, San Diego, Sydney)
  • communicate technical concepts clearly and concisely
  • be dedicated to customer service and work well with OEM engineers that have a diverse range of skill

Minimum Qualifications:

  • Bachelor’s degree (or higher):
    • In engineering with a broad understanding of HW control systems and SW interfacing or,
    • In software engineering with strong control algorithms skills for complicated mechatronic products.
  • 5+ years of experience in highly-integrated mechatronic products.
  • Strong systems engineering capability with in-depth understanding of the integration of mechanical, electrical, and software subsystems.
  • Strong attention to detail.
  • Ability to respond quickly to evolving issues.
  • Ability to work independently within a multi-disciplinary team of engineers and scientists.
  • Experience in digital printing; data pipeline management is preferred.
  • Excellent teamwork and interpersonal skills.
  • Unrestricted driver’s license. Clean driving record report may be required.

 

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