Newly created role supports OEM product development and customer success
San Diego — Sept. 26 — As the number of OEM partners and market opportunities continue to grow, Memjet announces it has hired Dave Gelvin as senior vice president of customer success. In this newly created role, Gelvin will oversee the training and support of Memjet OEM partners and ensure they have the resources needed to effectively build Memjet-powered printers with the speed, quality and affordability needed to meet market demands.
“As Memjet’s printing technology has grown and evolved, so too has the quantity of our OEM engagements,” says Len Lauer, chief executive officer at Memjet. “Today, Memjet works with more OEM partners than ever before. We created this new role to give our partners a high level of support and training at each stage of the development process. From ideation, creation, to commercialization, Memjet is committed to providing our partners with the resources they need to capture market opportunities and achieve success.”
Gelvin will connect Memjet’s OEM partners with the resources they need to facilitate fast and efficient product development. He will lead a robust team of mechanical, electrical and software engineers who provide application support for Memjet partners worldwide.
Based in the San Diego office, Gelvin brings a wealth of leadership and customer service experience to his new role. Prior to joining Memjet, he was general manager and vice president of Global SaaS Operations at Coretex, a company focused on telematics in the transportation industry. He was responsible for implementing customer-centric services that included customer success management for systems integration, project management and implementation.
“In today’s competitive marketplace, companies win or lose by service,” says Gelvin. “That is why I am enthusiastic about this new role at Memjet. Giving Memjet OEM partners the support they need when they need it, results in higher-quality solutions, improved partnerships and the advancement of Memjet-powered solutions in markets all over the world.”